Found Description
Job Summary
The Client Delivery Manager (CDM) serves as the primary point of contact for SAP Private Cloud Customers of Enterprise Cloud Services, focusing primarily on S/4HANA private cloud edition per contract. The CDM drives end-to-end customer engagement from signature onwards, including onboarding, continuous service delivery, architecture and governance coaching, relationship management, and renewal initiation.
Key Responsibilities
- Engagement Management
- Conduct regular or quarterly business review meetings with the customer to discuss service quality
- Deliver a quarterly balanced scorecard with KPIs to ensure overall customer satisfaction (performance review)
- Create and deliver monthly service reporting
- Propose and discuss improvement potential
- Conduct service and business planning meetings to understand customer business needs
- Explain aspects of SAP’s overall cloud strategy and growing...