Client Delivery Leadership Role at F12

Lead client delivery initiatives as a Client Delivery Manager at F12, focusing on service performance and alignment for strategic accounts. Drive client success through effective governance and collaboration.
In this senior leadership position, you'll report to the Director of Enterprise Managed Services, coordinating activities and ensuring that delivery meets contractual obligations. This role is crucial for managing stakeholder expectations and enhancing the client experience through structured improvements and strong communication.
Key Responsibilities:
• Lead orchestration of client service commitments
• Oversee delivery across multiple technical workstreams
• Coordinate service meetings and manage action logs
• Serve as the escalation point for complex issues
• Drive continuous improvement efforts in service performance
Requirements:
• 7–10+ years in service delivery, client success, or similar fields
• Experience with complex enterprise client deliv...