Client Contact Consultant, E-Commerce

The Opportunity:
The Client Contact Consultant is responsible for communication with clients via all systems and tools within the Client Contact Center. The Client Contact Consultant will answer queries by email and by phone in order to satisfy all client requests. They are also in charge of the online and phone orders workflow and back-office tasks. The Client Contact Consultant is an ambassador of the house and brings the highest quality of service and excellence to our clients. They are the main entry contact for our clients and is accountable for satisfying their request in compliance with the terms and conditions and rules set by the company.
Based in our E-Commerce Office, this is a fully on-site position requiring in-person attendance five days per week.
Key Responsibilities:
Front Office - Client Service
* Client Contact Centre for Hermès Australia utlising all systems and tools including but not limited to telephone, emails...