Client Care Representative - PH Ops

Job Description

• Work Management
  • Assist with client inquiries and requests across multiple communication channels
  • Review and process various client requests
  • Validate submitted documents (such as identification and proof of account details)
  • Coordinate with support teams, such as workforce managers, to ensure efficient service delivery
  • Endorse requests for further action or approval
• Teamwork, Collaboration, and Engagement
  • Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and/or superiors through various projects, learning and development, skills assessment, and/or process improvement
  • Ensure to comply with the company’s internal and operations policies and guidelines
• Communication Skills
  • Fluent in verbal and written English
  • Strong and effective communication skills
  • Good listeni...