Found Description
Role Purpose
Responsible for the planning, management and control of the administration department through operational execution of the client service strategy to ensure effective and consistent client experience.
Requirements
- Matric.
- Related qualifications/Degree.
- 6-8 years' experience in the financial services industry.
Duties and Responsibilities
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required.
- Manage a comprehensive client service function, ensuring timely and accurate service delivery.
- Workflow management: Daily workflow management and effective resource planning. Problems identified & resolved. Service Level Agreement adherence and production statistics.
- Reporting: Deliver qua...