Client Care Coordinator (Temporary), Cambridge

The Client Care Coordinator facilitates a seamless, exceptional client journey for aftercare inquiries and services with a focus on workshop operations, logistics, and performance. This role is based in our Cambridge, Canada office.

Job responsibilities

Repair & Aftercare Operations

• Streamline communication and logistics across workshops, stores, and clients.
• Oversee receiving, tracking, label creation, and order dispatching.
• Liaise with shipping providers for optimal service.
• Verify incoming goods against documents; inspect products to validate total repair requirements.
• Handle replacements, upgrades, and “beyond repair” cases.
• Support spare parts inventory management and distribution.
• Perform simple repairs to assist with the Technician’s queue.

Client Services and Stores Support <...