Client Care Analyst (Mandarin Speaking)

Job Description

Primary Elite Care works with issuers, acquirers, processors, merchants, fintechs, and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information, and operations. This includes day-to-day operations and product support, internal client support, and customer performance reporting using Visa tools.

The Role

This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical specialist, working independently with minimal guidance in complex and unconventional situations.

Responsibilities

• Oversee activities and resolve operational issues for Visa’s AP clients and processors using client resolution best practices to exceed client and internal expectations.
• Manage a range of moderately complex problems of diverse scope by identifying appropriate courses of action and driving them to completion through ...