Client Advisor - RTW Department Barcelona

Client Advisor - RTW Department Barcelona

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Main Responsibilities

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories
• Client Management
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client
• Store Operations
• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input
• Store Management
• Suppo...