Client Account Representative Co-op

Kickstart your career in Client Accounts as a Co-op with Manulife John Hancock for Fall 2026. Enhance service delivery through client-focused interactions and complex issue resolution in a hybrid work environment.
As a Client Account Representative, you'll manage service requests and facilitate communication with internal and external clients. This role requires strong customer service skills and expertise in Canadian Group Retirement products to ensure high-quality experiences. You will tackle operational errors, coordinate solutions, and advocate for clients’ needs within a collaborative team setting.
Key Responsibilities:
• Respond effectively to client questions and issues via email
• Investigate operational errors in Plan Sponsor Services
• Collaborate to deliver comprehensive client solutions
• Provide expertise at face-to-face meetings with clients
• Prevent errors and ensure proper communication on case issues
Requirements:
• Strong customer service e...