Found Description
Elevate client success as a Client Account Manager with MNP, one of Canada's leading consulting firms. Drive meaningful relationships and manage service delivery for maximum client satisfaction.
As a vital part of the Managed Services Practice, the Client Account Manager plays an essential role in client advocacy and service optimization. This senior role requires building strong relationships, supporting contract renewal strategies, and developing tailored account plans. You'll collaborate with technical teams to guarantee that client needs are met and exceeded.
Key Responsibilities:
• Manage primary client communication and relationship development
• Monitor service delivery performance against KPIs
• Identify service gaps and initiate corrective actions
• Advocate clients' needs within MNP to drive improvements
• Prepare Business Reviews to report performance insights
Requirements:
• Minimum 5 years in Account Management or Customer Success
• Experience...
As a vital part of the Managed Services Practice, the Client Account Manager plays an essential role in client advocacy and service optimization. This senior role requires building strong relationships, supporting contract renewal strategies, and developing tailored account plans. You'll collaborate with technical teams to guarantee that client needs are met and exceeded.
Key Responsibilities:
• Manage primary client communication and relationship development
• Monitor service delivery performance against KPIs
• Identify service gaps and initiate corrective actions
• Advocate clients' needs within MNP to drive improvements
• Prepare Business Reviews to report performance insights
Requirements:
• Minimum 5 years in Account Management or Customer Success
• Experience...