Found Description
As an equal opportunity employer, DHL Express is committed to creating a diverse, inclusive culture and welcomes applicants of all backgrounds.
Your Task:
- Act as the main point of contact (“voice”) of the clearance department to customers, DHL entities, and government authorities
- Coordinate shipment clearance by communicating requirements and resolving discrepancies
- Collect and validate required documents from customers and stakeholders to ensure successful clearance
- Contact customers (origin/destination) for missing or incomplete shipment information
- Provide duty and tax notifications and secure customer approval for payments beyond limits
- Coordinate with brokers and authorities to process shipments efficiently
- Monitor and manage “Shipment in Bond” inventory and ensure timely action
- Maintain and update customer instructions and database records accurately
- Achieve key KPIs such...