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Claims Services Specialist / Senior Specialist (Motor Claims)

AXA Group

hong kong, hong kong, Hong Kong FULL_TIME February 22, 2026

Found Description

Responsibilities:

  • Ensure that claims are properly handled and settled, and are adequately and suitably reserved
  • Examine claims documents for completeness of requirements and assists in computing claims quantum
  • Follow up on the submission of claims requirements
  • Ensure that motor surveyor, loss adjusters, investigator, recovery agents, solicitors are appropriately appointed to assist in best investigation of a claim for reserving and settlement purpose
  • Approve / validate claims settlement and cheque requisitions within the limit of authority
  • Handle the phone enquiry efficiently and professionally to ensure best claim service being provided when answering the requests and inquiries of claimants / beneficiaries regarding the processing, settlement of claims and explanation for declining claims
  • Keep insured, agents, brokers, underwriters and any other relevant parties closely informed of the development of cl...
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