Claims Representative, Auto Physical Damage

Claims Representative, Auto Physical Damage

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

The Opportunity

Reporting to the Team Leader, this role is responsible for investigating and settling first‑party automobile claims, providing prompt and fair service to customers, and managing claims via telephone from intake to resolution while maintaining accurate records.

What to Expect

• Report to the Team Leader and manage first‑party automobile claims.
• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
• Manage auto telephone claims until they are resolved.
• Explain the claim process to all customers in an easily understandable manner.
• Confirm whether claims are covered under a customer’s policy...