Claims Process Specialist, Specialized Distribution

Job Summary

The MSD Claims Process Specialist is responsible for leading and optimizing the end-to-end claims process within Specialized Distribution, including claims, complaints, and return requests. The role combines hands‑on operational execution with process ownership to ensure timely investigations, accurate credit processing, effective issue resolution, and compliance with client contractual obligations. Operating with a high degree of autonomy, the incumbent also manages complex and escalated claims, monitors trends and performance, provides high‑quality customer support, and delivers recommendations, analytics, and process improvements to strengthen decision‑making and overall team effectiveness. The role also represents the function on client calls as a subject matter expert, providing operational insight, clarifying process requirements, and supporting issue resolution.

Specific Responsibilities

• Lead the end-to-end claims process, incl...