Claims Manager - Non Eb

Role Purpose

The purpose of the Claims role is to manage the end‑to‑end claims process efficiently, ensuring fair, accurate, and timely settlements. The role involves reviewing and validating claims, liaising with insurers, advocating for clients’ interests, and guiding them throughout the claims journey to achieve satisfactory outcomes.

Key Expectations of the Role

1. Claims Processing and Documentation

• Review, validate, and process claims in accordance with established protocols and policy guidelines.
• Ensure all required documentation is accurately collected, verified, and maintained, including client statements, accident reports, and relevant records.

2. Client Advocacy and Communication

• Act as the primary point of contact for clients during the claims process, providing clear, timely updates and guidance.
• Advocate for clients’ right...