Claims Customer Care-Team Leader

Job Summary:
- The Team Leader is responsible for leading a complex and occasionally highly complex claim service process and/or directing the work of typically five to ten nonexempt, customer-facing staff.
The individual supports the implementation of complex and occasionally highly complex operational initiatives that enable the achievement of Claim, Discipline, or Company business objectives.
Key Responsibilities:
- Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts, or issues-
- Summarizes documents and enters into claim system notes-
- Documents a claim file with notes, evaluations, and the decision-making process-
- Manages multiple complex and occasionally highly complex work assignments with limited guidance provided-
- Administers company Human Resources policies, seeking input from more experienced Team Leads or other leaders as necessary-
- Gathers, analyzes, and evalua...