Found Description
Claims Call Center Supervisor
135398
Zurich is seeking a motivated, results-oriented, and dynamic Claims Call Center Supervisor to join our virtual inbound call center team in North America. This is a U.S. based virtual role with a preference of being located in a state in the Pacific, Mountain or Central time zones.
In this role, you will lead a group of Customer Care Professionals (CCPs), providing front-line supervision and guidance. Your primary objective will be to drive exceptional team performance while ensuring the delivery of outstanding customer service.
If you are passionate about leading people, optimizing performance, and creating a culture of excellence and collaboration this is your opportunity to make a difference!
Responsibilities will include:
+ Driving superior customer service through effective leadership, technical support, issue resolution, and reporting on key metrics
+ Meeting customer service targets and adhering to best practice protocols...
135398
Zurich is seeking a motivated, results-oriented, and dynamic Claims Call Center Supervisor to join our virtual inbound call center team in North America. This is a U.S. based virtual role with a preference of being located in a state in the Pacific, Mountain or Central time zones.
In this role, you will lead a group of Customer Care Professionals (CCPs), providing front-line supervision and guidance. Your primary objective will be to drive exceptional team performance while ensuring the delivery of outstanding customer service.
If you are passionate about leading people, optimizing performance, and creating a culture of excellence and collaboration this is your opportunity to make a difference!
Responsibilities will include:
+ Driving superior customer service through effective leadership, technical support, issue resolution, and reporting on key metrics
+ Meeting customer service targets and adhering to best practice protocols...