Found Description
Position Summary
The Claims Administrator is responsible for the timely intake, documentation, investigation support, administration, and resolution of freight loss, damage, shortage, and liability claims. This role serves as the primary point of contact for claim submissions and ensures all documentation, communications, and claim files are maintained accurately and in accordance with company procedures, contractual obligations, and applicable regulations. The Claims Administrator works closely with Operations, Customer Service, Finance, Safety, carriers, customers, and insurance partners to facilitate efficient claim handling and customer satisfaction.
Key Responsibilities
- Receive, review, and process customer claim submissions through designated claim management systems.
- Establish and maintain complete claim files, including electronic records, supporting documents, correspondence, and investigation notes.
- Acknowledge claim recei...