CIRO Inquiries Specialist (Senior Level)

Join the Canadian Investment Regulatory Organization (CIRO) as a Senior Complaints & Inquiries Specialist in a hybrid setting. Manage inquiries and complaints while ensuring investor protection and communication.
This position is integral to CIRO’s Complaints & Inquiries Department and offers a chance to directly support investors in Calgary, Montreal, Toronto, or Vancouver. Utilize extensive research and analytical skills to address concerns effectively. Your role requires empathy, clarity in communication, and the ability to articulate complex issues simply while helping investors navigate the complaint process.
Key Responsibilities:
• Serve as first contact for investor inquiries and complaints
• Explain CIRO’s role and available compensation options
• Gather and analyze pertinent information from investors
• Determine the appropriate course of action for complaints
• Document all inquiries and concerns in the management system
Requirements:
• Passionate a...