Found Description
Become a critical part of Cineplex’s IT team as an IT Helpdesk Specialist in Toronto. This full-time role involves providing essential Level 1 support for hardware and software issues throughout the organization.
As an IT Helpdesk Specialist, you will deliver first-level IT support across Cineplex's numerous lines of business. You will manage all inbound incidents via phone, email, and instant messaging, prioritizing and resolving issues efficiently. This role also includes proactive monitoring of Cineplex’s systems infrastructure and the creation of knowledgebase articles to streamline support processes.
Key Responsibilities:
• Provide first-level IT support for hardware and software issues
• Utilize Helpdesk software for managing incidents
• Proactively monitor Cineplex Systems Infrastructure
• Document solutions in Helpdesk support articles
• Participate in projects assigned by IT management
Requirements:
• Degree in Computer Science or IT-related field
As an IT Helpdesk Specialist, you will deliver first-level IT support across Cineplex's numerous lines of business. You will manage all inbound incidents via phone, email, and instant messaging, prioritizing and resolving issues efficiently. This role also includes proactive monitoring of Cineplex’s systems infrastructure and the creation of knowledgebase articles to streamline support processes.
Key Responsibilities:
• Provide first-level IT support for hardware and software issues
• Utilize Helpdesk software for managing incidents
• Proactively monitor Cineplex Systems Infrastructure
• Document solutions in Helpdesk support articles
• Participate in projects assigned by IT management
Requirements:
• Degree in Computer Science or IT-related field
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