CIC Customer Support Manager Role

Lead the CIC team in North America with GE Vernova as a Customer Support Manager. This remote role emphasizes technical expertise in Wireless and Optical systems for critical infrastructure.
As part of the Grid Automation business, you will manage the Level 2 Technical Support team across various locations, focusing on developing team skills and ensuring the highest service standards. This multifaceted role involves collaboration with engineering, product management and ongoing customer engagement to resolve complex issues effectively.
Key Responsibilities:
• Develop the L2 Technical Support team across multiple sites
• Ensure quality service delivery and SLA compliance
• Utilize Salesforce for effective case management
• Serve as senior escalation point for critical customer cases
• Promote a strong Voice-of-Customer culture
Requirements:
• Bachelor’s in Electrical Engineering or equivalent
• At least 5 years in communications or networking systems
• D...