Found Description
Join CIBC as a Senior Team Leader in Vancouver, where you will enhance client satisfaction through effective leadership of Credit Counsellors. Drive team performance while ensuring compliance and operational excellence.
In this people leadership role, you'll manage a team of 15-20 Credit Counsellors, focusing on achieving a remarkable client experience. Your key tasks will involve negotiating debt arrangements and improving team productivity within a supportive call centre setting. Ensure that operations meet regulatory standards while fostering an environment of teamwork and accountability.
Key Responsibilities:
• Lead and coach a diverse group of Credit Counsellors
• Negotiate client repayment plans effectively
• Supervise daily operations and adherence to policies
• Implement change initiatives for improved service
• Strengthen partnerships to enhance client relationships
Requirements:
• Experience in call centre and team leadership roles
• Strong aptit...
In this people leadership role, you'll manage a team of 15-20 Credit Counsellors, focusing on achieving a remarkable client experience. Your key tasks will involve negotiating debt arrangements and improving team productivity within a supportive call centre setting. Ensure that operations meet regulatory standards while fostering an environment of teamwork and accountability.
Key Responsibilities:
• Lead and coach a diverse group of Credit Counsellors
• Negotiate client repayment plans effectively
• Supervise daily operations and adherence to policies
• Implement change initiatives for improved service
• Strengthen partnerships to enhance client relationships
Requirements:
• Experience in call centre and team leadership roles
• Strong aptit...