Found Description
Join CIBC as the Cloud Contact Centre Director and lead CCaaS solutions for our enterprise clients. Drive technical implementations and enhance customer service delivery.
In this senior leadership role, you will oversee complete technical delivery for cloud contact centre solutions. You will lead cross-functional teams to ensure successful project outcomes while aligning with CIBC’s ongoing technology transformation. Your advocacy for innovation will be key in establishing best practices.
Key Responsibilities:
• Manage end-to-end technical delivery of CCaaS projects
• Ensure successful implementation and integration of solutions
• Lead high-performing teams of developers and solution architects
• Maintain strong relationships with internal and external partners
• Foster continuous improvement in project methodologies
Requirements:
• Minimum 10 years in technical architecture and project management
• Proven experience with cloud CCaaS platforms
• Strong ...
In this senior leadership role, you will oversee complete technical delivery for cloud contact centre solutions. You will lead cross-functional teams to ensure successful project outcomes while aligning with CIBC’s ongoing technology transformation. Your advocacy for innovation will be key in establishing best practices.
Key Responsibilities:
• Manage end-to-end technical delivery of CCaaS projects
• Ensure successful implementation and integration of solutions
• Lead high-performing teams of developers and solution architects
• Maintain strong relationships with internal and external partners
• Foster continuous improvement in project methodologies
Requirements:
• Minimum 10 years in technical architecture and project management
• Proven experience with cloud CCaaS platforms
• Strong ...