Chief Support Engineer (Google Cloud Platform)

We are seeking a Chief Support Engineer to become a key member of our team.ResponsibilitiesMeet service level objectives for response and resolution timesIncrease customer satisfaction scores by adhering to quality benchmarksUtilize diagnostic tools to locate root causes of issues and deliver assessmentsClassify problems and document preventative measures for operational analysisSubmit issue reports to customer engineers and propose code-level solutionsOrganize community-related tasks aligned with business needsAddress architectural design requirements unique to customers and propose solutionsAdhere to established notification and escalation protocolsInform stakeholders about operational challenges and developmentsRequirements7+ years of relevant experience in support projects or 24x7 settingsBackground in customer service and enhancing customer experiencesAbility to communicate technical details effectivelyCapability to collaborate within global team environmentsIntermediate knowle...