Chief Support Engineer (Google Cloud Platform)

We are seeking a **Chief Support Engineer** to become a key member of our team.
**Responsibilities**
- Meet service level objectives for response and resolution times
- Increase customer satisfaction scores by adhering to quality benchmarks
- Utilize diagnostic tools to locate root causes of issues and deliver assessments
- Classify problems and document preventative measures for operational analysis
- Submit issue reports to customer engineers and propose code-level solutions
- Organize community-related tasks aligned with business needs
- Address architectural design requirements unique to customers and propose solutions
- Adhere to established notification and escalation protocols
- Inform stakeholders about operational challenges and developments
**Requirements**:
- 7+ years of relevant experience in support projects or 24x7 settings
- Background in customer service and enhancing customer experiences
- Ability to communicat...