chef technicien de service sur le terrain / Lead Field Service Technician (Onsite)

Responsibilities

• Act as the primary technical point of contact for the customer, ensuring effective communication and rapid issue resolution.
• Lead day‑to‑day site operations and coordinate technical resources to meet contractual service level agreements (SLAs).
• Manage customer assets, including inventory control, lifecycle management, audits, tracking, and reporting.
• Oversee incident management activities, ensuring timely response, escalation, root‑cause analysis, and closure of service incidents.
• Develop and maintain operational processes, procedures, and maintenance documentation to improve efficiency and consistency.
• Ensure compliance with ISO standards, company policies, quality management systems, and regulatory requirements.
• Support project implementation activities, including planning, scheduling, site coordination, and customer communications.
• Mentor and provide technical guidance to site personn...