Found Description
Responsibilities
- Receive incoming calls and provide excellent customer service
- Handle an average of 40 calls daily
- Accurately enter or verify the customer's information in our proprietary system (LexisNexis)
- Conduct full check verification when issuer/payee is a new customer
- Contact issuer to verify the check information before processing the transaction
- Identify problems or issues and propose solutions to management
- Meet quality assurance requirements and other key performance metrics
- Excellent written and verbal communication skills in English and Spanish
- One year of experience in customer service in a call center environment
- Excellent phone etiquette and experience dealing with difficult customers
- Positive attitude and analytical mindset
- Typing speed of at least 40 WPM
- Check cashing or banking experience preferred
- Versati...
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