Found Description
ChargeLab seeks a Bilingual Technical Support Specialist to assist EV drivers in both English and French. This role emphasizes real-time problem-solving and customer interaction through multiple channels.
As a key communicator, you will address technical and payment inquiries while ensuring that customer experiences are smooth and efficient. Collaborating with engineering and support teams, you'll contribute to improvements and ensure high satisfaction. Engage deeply in a fast-paced environment where your skills can flourish and support the growing EV infrastructure.
Key Responsibilities:
• Serve as the bilingual point of contact through phone support
• Ensure customer satisfaction by collaborating with support teams
• Handle inquiries on chat and email ticketing platforms
• Investigate and resolve technical issues with OCPP logs
• Facilitate communication with engineering regarding escalated issues
Requirements:
• Fluency in English and French, both written ...
As a key communicator, you will address technical and payment inquiries while ensuring that customer experiences are smooth and efficient. Collaborating with engineering and support teams, you'll contribute to improvements and ensure high satisfaction. Engage deeply in a fast-paced environment where your skills can flourish and support the growing EV infrastructure.
Key Responsibilities:
• Serve as the bilingual point of contact through phone support
• Ensure customer satisfaction by collaborating with support teams
• Handle inquiries on chat and email ticketing platforms
• Investigate and resolve technical issues with OCPP logs
• Facilitate communication with engineering regarding escalated issues
Requirements:
• Fluency in English and French, both written ...
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