Found Description
About The Team
The Chargeback Operations Analyst is responsible for managing chargeback and card dispute operations across payment channels. This role serves as the primary point of contact for chargeback-related matters, ensuring timely case handling, effective stakeholder coordination, accurate reporting, and continuous process improvements to minimize losses and maintain operational efficiency.
Chargeback Operations
- Manage end-to-end chargeback and card dispute processing.
- Review and submit dispute responses and supporting documents within required timelines.
- Coordinate with banks, payment partners, and internal teams on chargeback cases and escalations.
- Monitor chargeback queues to ensure SLA compliance and timely resolution.
Stakeholder Management
- Serve as the main point of contact for chargeback-related concerns.
- Collaborate with Customer Service, Risk, Fraud, Finance, ...