Found Description
We are seeking a data-driven and detail-oriented Channel Performance Analyst to join our team. The ideal candidate will have strong experience in financial services, particularly across Payments, Investor Services, Trading, Pricing & Billing, and Liquidity Management.
You will work closely with stakeholders to gather, analyze, and translate business requirements into functional specifications that drive strategic initiatives and system enhancements, while leveraging data insights to optimize channel performance, enhance customer experience, and support business growth.
Key Responsibilities
- Monitor and analyze performance across channels (e.g., digital, mobile, online, ATM, branch)
- Develop and maintain dashboards and reports to track key performance indicators (KPIs)
- Translate business requirements into reporting and analytical solutions
- Identify trends, anomalies, and optimization opportunities
- Provid...