Found Description
Lead training and change initiatives for Genesys Cloud CX in a part-time capacity. Ensure stakeholders adapt successfully to new technologies and processes.
In the position of Genesys Cloud CX Change Lead, you will play a pivotal role in driving the successful adoption of CCaaS platforms. Your expertise will ensure organizational readiness and effective user training. Your collaborative efforts will bridge gaps between business processes and new technology implementations.
Key Responsibilities:
• Create and implement training curriculums for diverse roles
• Design engaging training content including videos and quick guides
• Assess organizational readiness and impact for cloud migrations
• Foster dynamic training sessions across various formats
• Address adoption challenges through targeted interventions
Requirements:
• 7+ years of experience as a contact center trainer
• At least 3 years of experience with Genesys Cloud
• Proven ability in developing c...
In the position of Genesys Cloud CX Change Lead, you will play a pivotal role in driving the successful adoption of CCaaS platforms. Your expertise will ensure organizational readiness and effective user training. Your collaborative efforts will bridge gaps between business processes and new technology implementations.
Key Responsibilities:
• Create and implement training curriculums for diverse roles
• Design engaging training content including videos and quick guides
• Assess organizational readiness and impact for cloud migrations
• Foster dynamic training sessions across various formats
• Address adoption challenges through targeted interventions
Requirements:
• 7+ years of experience as a contact center trainer
• At least 3 years of experience with Genesys Cloud
• Proven ability in developing c...