Found Description
Responsibilities
- Plan, organize, and direct front‑line employees on daily/weekly activities in the DTC to meet section service delivery objectives.
- Ensure compliance with Serco Canada Inc. policies and procedures, including MTO Standards, Code of Conduct and Ethics, Serco Management System, and PDRs.
- Responsible for meeting the Project Agreement KPIs at the DEC level.
- Lead a DriveTest Centre office, encompassing all customer service and Driver Examiner activities.
- Coordinate workflow within the DriveTest Centre, distributing work, disseminating information, assigning staff to cover absences, providing technical assistance, answering questions, and resolving problems.
- Serve as liaison between the DriveTest Centre, other offices, and outside agencies for the distribution and collection of information to resolve operational issues.
- Educate staff in the use of the LCS system, introduce new versions and functi...