Found Description
Become a CDW Cyber Security Support Specialist, delivering second-level technical support in cyber security analysis. Your expertise will cover network security, information security, and endpoint issues.
This technical role requires handling system crashes, conducting thorough system analyses, and providing efficient solutions to client-related problems. You'll work collaboratively to identify issues, escalate when needed, and contribute to workflow improvements.
Key Responsibilities:
• Resolve 24/7 support requests, ensuring client satisfaction
• Escalate complex issues to the appropriate teams
• Analyze complex operating system issues and vulnerabilities
• Handle troubleshooting and packet captures for incidents
• Mentor junior staff and develop knowledge-base articles
Requirements:
• Bachelor’s degree or technology-related diploma
• 1 year of security experience or 6 years in IT
• Must have two intermediate security certifications
• Strong proble...
This technical role requires handling system crashes, conducting thorough system analyses, and providing efficient solutions to client-related problems. You'll work collaboratively to identify issues, escalate when needed, and contribute to workflow improvements.
Key Responsibilities:
• Resolve 24/7 support requests, ensuring client satisfaction
• Escalate complex issues to the appropriate teams
• Analyze complex operating system issues and vulnerabilities
• Handle troubleshooting and packet captures for incidents
• Mentor junior staff and develop knowledge-base articles
Requirements:
• Bachelor’s degree or technology-related diploma
• 1 year of security experience or 6 years in IT
• Must have two intermediate security certifications
• Strong proble...