Found Description
Role Overview
A hands‑on CCaaS Functional Consultant with experience supporting the design and delivery of next-generation contact center and agentic AI experiences, with a strong foundation in Amazon Connect. You will drive solution workstreams end to end, contribute to high-quality delivery artifacts, mentor junior team members, and represent the solution effectively with client managers and directors.
What You Will Do
Support the delivery of contact center modernization and agentic AI engagements through functional analysis, requirements documentation, and experience design activities. Contribute to CCaaS transformation programs by translating business needs into clear, structured functional documentation and solution inputs.
Why It Might Be a Fit
You will work closely with senior architects, functional leads, and engagement leaders to help shape scalable, customer-centered solutions. You will have the opportunity to make an impact on e...