CCA3 - CUSTOMER SERVICE REPRESENTATIVE - 22.01

CCA3 - Customer Service Representative - 22.01

About the job CCA3 - Customer Service Representative - 22.01

BASIC FUNCTIONS:

INBOUND AGENTS

• Takes inbound calls about product
• inquiries.
• Perform callback/outbound calls
• Provide email and chat support for DocuWalk customers.
• Answers customer inquiries on how to

KEY RESULT AREAS:

• QA
• FRT/Chat
• FRT/Email
• Behavior
• AHT

COMPETENCIES NEEDED:

• Excellent in oral and written communication skills
• Ability to multitask
• Ability to learn fast and understand different process
• Can manage first call resolution and target AHT without compromising quality

QUALIFICATIONS:

• Preferably college graduate or with at least 2 years of college
• Has very good oral and written communicatio...