Found Description
Job Summary
Cencora is seeking a Caseworker to support reimbursement processes within customer operations and patient support workflows. The role focuses on case coordination, documentation, and continuous improvement of reimbursement support services.
Key Responsibilities
- Assist reimbursement processes to enable accurate handling of coverage‑related requests.
- Coordinate benefits‑related documentation, case updates, follow‑up activities, and reimbursement support communications.
- Resolve routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays.
- Maintain accurate case records, reimbursement documentation, and system updates for operational visibility and reporting readiness.
- Monitor reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
- Work with internal and external stakeholders to align comm...