Case Resolution Lead, CX & Process Improvement

GCash is looking for a dedicated individual to join the Customer Experience Management team in Metro Manila. As part of the #1 FinTech company in the Philippines, you will be responsible for managing case escalations, conducting root cause analysis, and enhancing overall customer satisfaction. If you possess a strong background in customer service and are passionate about delivering exceptional customer journeys, this could be the perfect opportunity for you. GCash offers a competitive compensation package and career growth within a dynamic team.
#J-18808-Ljbffr