Found Description
Elevate client satisfaction as a Case Manager focused on customer relations with CGI. This role emphasizes your ability to analyze payroll situations and provide exemplary service to clients in both English and French.
We seek an experienced professional with 4 to 6 years in payroll management and complex case resolution. Your role will involve identifying root causes of dissatisfaction and crafting tailored solutions. Engage with various stakeholders to support seamless operations and effective follow-ups.
Key Responsibilities:
• Conduct in-depth payroll analysis to address client issues
• Work collaboratively with multiple departments to ensure effective resolutions
• Communicate transparently with clients throughout the resolution process
• Prepare and send clear, professional correspondence to clients
• Compile monthly reports on recurrent client complaints
Requirements:
• Bachelor’s degree in a relevant field or equivalent experience
• 4 to 6 years in...
We seek an experienced professional with 4 to 6 years in payroll management and complex case resolution. Your role will involve identifying root causes of dissatisfaction and crafting tailored solutions. Engage with various stakeholders to support seamless operations and effective follow-ups.
Key Responsibilities:
• Conduct in-depth payroll analysis to address client issues
• Work collaboratively with multiple departments to ensure effective resolutions
• Communicate transparently with clients throughout the resolution process
• Prepare and send clear, professional correspondence to clients
• Compile monthly reports on recurrent client complaints
Requirements:
• Bachelor’s degree in a relevant field or equivalent experience
• 4 to 6 years in...