Case Manager - Customer Resolutions

Finance Case Manager (Customer Resolutions)

• Contract: 6 months

• Rate: $38.99/hr + super

• Location: Melbourne CBD (6–8 weeks fully based office training, then 3 days office / 2 days WFH)

About the Role

Looking to step away from sales targets and the banking grind? Join an independent industry body dedicated to resolving complex financial disputes between consumers, small businesses, and major financial institutions.

As a Case Manager, you will evaluate high-level escalations, analyse evidence from both sides, and deliver fair, definitive outcomes that wrap up complex financial disagreements.

Key Responsibilities

• Investigate: Conduct deep-dive reviews into disputed lending, mortgages, credit products, and fraud/scam cases.

• Write Determinations: Draft clear, professional decision letters and formal correspondence explaining complex findings to every...