Case Management Virtual Assistant GPS

Job Description

Global Pacific Supportis partnering with one of its valued U.S.-based clients to hire aCase Management Virtual Assistantwho has experience working with American companies and supportingU.S. Veterans. This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.

Responsibilities

• Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
• Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
• Prepare reports, maintain databases, and track progress on ongoing cases.
• Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
• Support process improvement by identifying gaps and proposing efficiency solutions.

Qualifications

• Minimum2 years of experienceworking as aVirtual Assistant, Case Manager, or Administrativ...