Found Description
Description
Job Summary: Responds to telephone inquiries from clients, employers and their representatives in the absence of the Case Managers. Completes recovery and return to work plan on initial referrals.
Duties & Responsibilities:
- Maintains Case Managers work queues by attending to new mail and makes decisions which are secondary to and supportive of planning and decision making done by the Case Manager who is the primary decision maker, and responds to activities. Diarizes the claims for future activities.
- Responds to telephone inquiries from clients, employers and their representatives in the absence of the Case Manager, Long Term Case Manager or Voc Rehab Specialist.
- Prepares summary of other claims paid to the same client, including area of injury, date of injury, benefits paid, duration of claim, and so on for the Case Manager.
- Requests all necessary information from treating practitioners, treatment faciliti...