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Case Management Analyst

Shopee

manila, metro manila, Philippines Full-time June 25, 2026

Found Description

Job Description

Key Responsibilities

  • Manage and maintain the Ethics & Integrity case management database and tracking systems.
  • Monitor the progress and status of ethics-related cases and investigations to ensure timely closure and compliance with established service levels.
  • Prepare regular reports, dashboards, and performance metrics related to case volume, resolution timelines, trends, and outcomes.
  • Analyze data to identify recurring issues, risk areas, and opportunities for process improvement.
  • Recommend process improvements to enhance case management, reporting, and governance practices.

Qualifications

  • Bachelor's degree in Business Administration, Data Analytics, Psychology, Human Resources, Legal Management, Criminology, Statistics, or a related field.
  • 2–5 years of experience in compliance, investigations support, audit, risk management, governance, HR, data analytics, ...

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