Found Description
The Carrier Support Analyst plays a key role in managing, monitoring, and troubleshooting the transaction queues and platform logic within the core Provisioning Platform. This role serves as the primary operational point of contact between the organization, its internal business units, and external wireless carrier/provisioning partners. The ideal candidate possesses strong analytical skills to evaluate platform performance, handle cellular provisioning workflows, and coordinate technical resolutions across high-pressure Network Operations Center (NOC) environments.
PRIMARY RESPONSIBILITIES
- Provisioning & Queue Management: Actively monitor operational queues within the Provisioning Platform to ensure continuous processing of transaction pipelines, managing cellular routing actions like Wireless Local Number Portability (WLNP) Port Ins and Port Outs.
- Transactional Auditing: Oversee real-time carrier transactions including activatio...