Career Support Group Senior Manager

The Career Support Group Senior Manager leads the department, driving performance,

operational excellence, and client relationships at scale.



RESPONSIBILITIES

• Lead the Career Support function, set direction and ensure alignment with business objectives.

• Own overall performance across placements, quality, and productivity.

• Translate company strategy into scalable operational plans and initiatives.

• Manage KPIs across teams and consistently hit performance targets.

• Spot trends, risks, and opportunities, and drive data-informed decision-making.

• Lead and develop managers, building a strong leadership bench.

• Drive talent development, succession planning, and capability building.

• Drive end-to-end process optimization and transformation initiatives.

• Identify systemic issues and implement scalable, data-driven solutions.

• Lead cross-functional projects to improve efficiency, qual...