Care Technical Manager (Ctca) - Remote

**Job Title: Care Technical Manager (CTCA)**
**Location: Mexico - Remote**
**JD**:
- Key focus would be new introduction of orchestration
- NORC, NAC and UIV on AWS._
- Strong foundation of Kubernetes goes far on all products._
- Current products.._
- NCM/NCLM (bare metal)_
- NIAM in the pipeline_
- Nokia Mediation (NCOM, NCD, NCS) in this solution._
- UPG/FlowOne on NCS_
- DRE on AWS (UIV highly customized)_
**Job Description & Skill Requirement**:
Primary technical liaison between the customer and Nokia Care organization for technical support activities
- Support ticket review / Product deployment / Patch Update / SW Upgrade
- Support Emergency / Critical Cases / Escalation incidents relating to Customer network
- Help the support team to escalate the issues to R&D and expedite the resolution (as needed)
- Prepare support ticket performance graphs and present them to the customer in QRR (quarterly)
- Experience in a customer suppo...