Found Description
About the Company
At Xe, we live currencies.
We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses.
We leverage technology to deliver these services through our website, mobile app, and by phone.
Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
About This Role
As a Supervisor in Customer Care, your role will be to lead a regional team of customer service agents, ensuring excellent service delivery across all contact channels.
You will be responsible for monitoring team performance, providing coaching, managing escalations, and identifying opportunities for operational improvements to drive both individual and team growth while maintaining our customer‐first approach.
Core Principles
Am...