Found Description
EOE/AA/Disabled/Veterans
A Care Line Agent is responsible for processing all incoming and outgoing calls accurately and courteously.
What will I be doing
A Care Line Agent contributes to the impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Assists guests with international calls and directory queries
- Calls guests by name whenever possible
- Pages staff member when requested
- Abides by principles of guest privacy
- Handles guests needs or requests and reports complaints to the Supervisor
- Report on logbook daily
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Advises defects ...