Found Description
Benefits
- Performance Incentive Plan / Yearly Bonus
- Retirement Program and Group Life Insurance
- Hybrid Work Set-up after 6 months working on-site
- Competitive Salary
- 13th and 14th month salary guaranteed
Job Details / Role Purpose
Our Customer Service/Care Advisors are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must be focused with meeting the needs of our clients as well as collaborate with other departments, consistently delivering a high quality of service and committing to continuous improvement.
Key Responsibilities
- Responding to queries regarding coverage, claims, hospitalisation, complaints
- Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses
- Multi-tasking of daily assigned workload as well as ad hoc as...