Found Description
Responsibilities
About the team
TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results oriented individual to join the team that is at the forefront of this mission.
About the Role
As the Capacity Planning Manager within Trust & Safety Customer Support Operations, you will serve as a strategic architect of cost efficiency and operational resilience. This role is accountable for shaping end-to-end forecasting and capacity strategies that directly influence business performance, risk management, and investment decisions.
You will partner closely with cross‑functional leaders to translate business priorities into actionable capacity plans, optimize global resource allocation, and proactively identify structural opportunities to improve efficiency and sustainability. Through data‑driven insights and strong execut...
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