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Capability Manager at Vodafone Ghana

Confidential

Ghana, Ghana, Ghana Full-Time February 25, 2026
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Found Description

To define and drive the SME service experience strategy with a strong focus on managing the end to end service experience across all touchpoints (Experience Center, Retail, Service Managers and Digital channels), redefining processes, identifying opportunities for improvement and recommending key initiatives to deliver a seamless service experience for SME customers.

Key Accountabilities

  • Ability to provide customer service and define customer experience to a consistent quality.

  • Ability to exercise “thought leadership” throughout Vodafone Ghana and customer organisations.

  • Ability to lead and motivate others to achieve targets.

  • Ability to respond quickly to changing priorities and business requirements and to accommodate these within longer term plans and strategies.

  • Analytical thinker who can plan/execute action to exploit business opportunities.

  • Ability to understand the needs of customers and ...

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    Found Details

    LocationGhana, Ghana
    CountryGhana
    TypeFull-Time
    CategoryOperations Specialties Managers
    PostedFebruary 25, 2026

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    Confidential

    Ghana, Ghana

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